Vice President – Player Development and Guest Experience
Janet Hawk
Janet started her gaming career almost 35 years ago in Las Vegas as a Keno Runner, and quickly moved to management within Slot Operations. Her focus was training and coaching new hires. During this time, she helped create several departmental training manuals, as well as employee incentive programs.
Her career has taken her to Colorado, Oklahoma and Mississippi, before joining Raving as a Partner in 2015. Some of her accomplishments include: being a key player in creating and implementing the very first slot tournament in Colorado, as well as implementing a new Player Development and comp program for Chickasaw Nation, which is still in use to this day.
During her tenure with the Chickasaw Nation, she became involved with all aspects of marketing and expanded her experience in Hotel Management, system install, and auditing and gaming regulations, including consulting with Global Gaming Solutions.
In addition, Janet completed the Casino Management program at the University of Nevada, Reno, as well as courses at UNLV. She is also DISC Practitioner certified. With her rich experience, she provides Raving clients with continued support and training in the practical skills of marketing, promotions, special events, entertainment, hotel, table games and player development.
Latest Insights from Janet
- Why the Philosophy of “Everyone Sells” is Key
- Small Casino? Satellite Locations? Limited Resources?
- Are You a Duck or an Eagle?
- 90 Second Spotlight: Who Sells the Casino?
- How to Deal with Stress and Difficult Guests
- Everything Everywhere All at Once is a Movie, not a Blueprint for Hosts
- Five Observations from Five States in Five Months
- An Open Letter to Management
- Player Development Is a Team Sport – Why Our Biggest Obstacle is Something We Face Internally
- How to Deal With Stress and Difficult Guests
Better Ways for Hosts to Build their Book of Business
Common Mistakes by New PD Managers
Five Observations from Five States in Five Months
Oops! Your Automated Email Missed the Mark
Raving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations
Raving Roundtable: Restart Campaign for Host and PD
Raving Roundtable: The Power of Guest Service
Rethinking PD: Who Should We Be Reaching Out To and With What?
A More Effective Service Strategy …
Changing the Worst Promotion Ever – Part II
Client Spotlight: Kickapoo Lucky Eagle Casino Hotel
Developing Your Player Development Team
Four Important Things You Can Do for Your PD Team
How Knowing Your Competition Can Help You Improve Your Casino
How the Worst Promotion I Was Ever Involved in … (Part I)