Raving Weekly Reports

Gold Ribbon

Resurrecting Inactive Guests Through Exclusivity and Personalization

Call Center

How to Engage More Players and Drive More Trips

Dennis Conrad and Deana Scott

Goodbye Dennis, But Not Really

Kiosk

How to Deliver a Winning Experience Through Kiosk Promotions

Direct Mail Print

When to Drop Print Advertising from Your Marketing Strategy

Piggybank

Tips for Preparing Your Casino Marketing Budget

Rural Mailboxes

Why Your Rural Mail Isn’t Getting to Your Customers

Janet Hawk

Solving the Top 10 Host Issues

Open Road

Lessons From The Road: What We Can Learn From Northwest Casinos

Raving Play

How to Effectively Engage in a Crowded Digital Landscape

Slots

Can Slot Players Tell If a Machine is “Loose” or “Tight”?

Daniel Wood Raving NEXT

How to Realign Your Teams to Drive Incremental Revenue

Kevin Huddleston

Marketing: A Foreign Language to Finance Folks

Research

An Underutilized Tool for a Competitive Advantage

Research and Test

The Importance of Experimentation

Food Server

Five Key Ways to Improve Your Food and Beverage Operation – Part I

Selfie

Improving Loyalty Programs May Just Be a Selfie Away

4th of July

Despite Our Division – Why We Come Together and Celebrate

Bullseye

Using IP Targeting to Communicate with Your Players

Steve Browne Janet Hawk

Take This Quiz About Your PD Department

Speech Bubbles

Tidying Up Player Communications

Kevin Parker Andrea McCurry

Hurdles of Being An Innovative Operator

Hotel Receptionist

Does Guest Service Drive Visits?

Phone Operators

How to Get Higher Response Rates from Your Non-Hosted Players

Reno Arch

Aging Properties and Investment in Infrastructure