Posts by Brett L. Magnan
Five Key Ways to Improve Your Food and Beverage Operation – Part I
Service What keeps a food and beverage director up at night? What’s the pebble in a GM’s shoe when it comes to a property’s F&B outlets? As a casino and hotel operator for over 30 years, I can tell you exactly which things I lost sleep over. And the things that I help Raving clients…
Read MoreResort Operations vs. Gaming
Why can’t we just get along? Silos are created and business breaks down when the entire team doesn’t understand the holistic goal. Too often you will hear: “The Slots team thinks they run the property.” “The Table Games team has it easy. Slots does all the work.” “The Hotel team keeps trying to put rules…
Read MoreWhen It’s Time for a Bar Rescue
Your bar has lines at happy hour, packed with patrons six and seven days per week. Revenue is up year-on-year, and your Yelp and Trip Advisor ratings have never been better. So why are you losing money? When asked to do bar triage for a failing operation, the first thing we look at is the…
Read MoreLose Your Shirt, Not Your Shorts, in Food & Beverage
Navigating the truths of a profitable operation Too often I hear stories from casino operators who lament that their food & beverage operation never makes any money, and why should they continue to fund a losing venture? But without a holistic view of your entire operation, making a singular decision may be dangerous. The days…
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