Posts by Derk Boss
Things Surveillance Can Do to Improve Table Games Profitability
How to increase decisions per hour and reduce the number of mistakes that make such a dent in your profitability While the surveillance department’s main goal in its support of Table Games is to detect cheats and advantage players, as well as employee theft and fraud, there are other things that Surveillance can do to…
Read MoreWhy Your Programs and Promotions Get Ripped Off
Your promotion was VERY popular, but unfortunately … it was only because your employees were ripping you off. The Cage Director was worried and confused. Over the last two days, she had way too many winning scratch tickets being turned in for cash. And what was worse, the winners were employees and they were winning…
Read MoreHow Every Executive, Manager, and Supervisor Needs to Prepare
What will you do before emergency personnel arrive in an emergency at your casino? I had planned to submit an article about training for Table Games personnel. I decided against doing that on November 13. That was the day terrorists attacked and killed 129 (at this point), and injured many more innocent people in Paris,…
Read MoreFraud at Your Craps Table
The top five ways to know your surveillance department is contributing to the bottom line The craps pit had been losing for almost two years. In fact, the win percentage was down almost two points from where it had been for as long as anyone could remember. The continued loss drew the attention of the…
Read MoreThe Top Five Reasons Your Players Aren’t Rated Correctly
And why you should care We all spend a lot of time rating our players to make sure that they are comped correctly and fairly. Most of us, if not all, use the standard formula below to determine a player’s value: Earning Potential = Avg. Bet x Hours Played x Decisions per Hour x House…
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