Take This Quiz About Your PD Department

Steve Browne Janet Hawk

To evaluate your property’s current player development efforts Do you have a PD function in your casino designed to not only love your best players one-on-one (instead of through the mail), but also to find and create more new best players for your organization? YES or NO? Does your PD function offer a bonus and/or…

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Five Tips for Your Own Service Walk-a-bout

Gaming Floor

Your walk-a-bout service checklist Okay, it’s that time of year again, time to put on the tennies (or fancy running shoes, your choice), get out of the office and hit the floor. You’re on the prowl, looking, observing, seeing for yourself, first-hand, how your guests are being treated. It’s time for the first-of-the-year service walk-a-bout.…

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Make this Year Your Year of Service

Five ways to improve your guest service so it is extremely powerful and effective Okay, you’ve probably finalized that horrendous year-end task of budgeting … YAY for you! Or, you’re still creating a new one. Now is the time when we reflect on the past year and start planning for the next. Which is why…

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Why You Need Both Education and Training for Hosts

Steve Browne

Combining both skills will get you a host who is a guest service expert and skilled at driving revenue Education or Training? Believe it or not, there is a big difference between the two, and it can affect in a very significant way the types of programs that you subject your employees to. Let’s talk…

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Your PD Checklist for the New Year

Check list

Your five-point PD checklist …   for driving more revenue in 2017   A new year is coming. I know, I know, we haven’t even gotten to Thanksgiving yet, much less Christmas. But make no mistake; the New Year is so close that it just might smack you in the face if you don’t pay…

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