Posts Tagged ‘stevebrowne’
What Are You Giving Back …
For over 40 years, I have worked either in a casino, or with a casino, to deliver a proper gaming experience to players from all over the world. I have worked in northern Nevada, where I cut my teeth as a break-in lumpy, to just about every other state in the Union, from every province…
Read MoreYour Five-Step Service Walkabout
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto the floor. You’re embarking on a journey of observation, immersing yourself in the frontline operations to witness firsthand how your…
Read MoreSolution Spotlight: Casino Host & Player Development Training
When it comes to player revenue, properties want to see double-digit returns yesterday. Are your Hosts ready to answer the call? Steve Browne, Senior Raving Partner, invites you to explore Host & PD Sales Training courses. These programs are based on the math behind player development. Casino hosts will learn not only the numbers, but…
Read MoreRaving Roundtable: Host & Player Development
Watch our 60-minute roundtable where we addressed the most perplexing questions in host and player development. Whether you attended the Host Player Development Conference or not, this session is open to ALL casino team members looking for candid answers. Our team is here to listen and provide valuable insights on a range of topics, including…
Read MoreHow to Impact Your Guests Today With the Most Powerful Gesture in the World
Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. They are greetings, or if you will … expressions of welcome. They have no other meaning, no hidden agenda, no…
Read MoreRaving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations
What Do Players Really Want? A Sneak Peek from Raving’s PD Pros With 75 years of combined experience, Raving’s Player Development pros Janet Hawk and Steve Browne have seen it all. In this 60-minute roundtable, this dynamic duo breaks down the WHO, WHAT, WHEN, and WHY of selling in the world of casino hospitality. Whether…
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