Posts Tagged ‘video’
What Are You Giving Back …
For over 40 years, I have worked either in a casino, or with a casino, to deliver a proper gaming experience to players from all over the world. I have worked in northern Nevada, where I cut my teeth as a break-in lumpy, to just about every other state in the Union, from every province…
Read MoreWho Really Sells Your Casino?
Janet Hawk answers boldly at the 2024 Raving NEXT: Indian Gaming Strategic Operations & Leadership Conference. In today’s fiercely competitive casino and hospitality industry, the key to sustained success lies in fostering loyalty among players and delivering consistent exceptional guest service and a sales-focused player development program. Ready to turn your team into sales-driven service…
Read MoreRaving Leadership Expands with Key Partner: Meet Rita Jefferson
The demand for leadership training programs tailored to the unique needs of Tribal organizations has surged in recent years. The Raving team is proud to be at the forefront, delivering innovative and holistic programs that empower organizations to navigate change and disruption while fostering and investing in the next generation of leadership. By Operators For…
Read MorePrairie Meadows Casino, Racetrack, & Hotel and Raving – a Winning Partnership
Discover how Raving’s Host Player Development 360 and Sales Skills Training transformed the PD team at Prairie Meadows Casino, Racetrack & Hotel. The program not only elevated their results – it boosted team confidence and sharpened their sales approach. Meet their trainer, Janet Hawk, whose energy and expertise leave a lasting impact on every property…
Read MoreCybercrime, Cyber Security, and Surveillance Operations
There has been an increasing number of incidents occurring at casino properties involving cybercrime. Recent attacks have included gaining unauthorized entry into a gaming property’s computer system and gaining access to sensitive information that is either then released into the public domain to damage the entity’s reputation or is held for ransom by the attackers…
Read MoreRaving Roundtable: Results of the IACSP Survey 2024
On August 13 @ 10 am PT, we gathered to discuss the findings of the fourth annual IACSP International Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. Watch the webinar recording above for expert opinions and best practices. You can also download a copy of the full 2024 report.…
Read MoreAre You a Duck or an Eagle?
Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the success of any program, comes down to the spirit of every individual on that team. The power of one, baby. Years…
Read MoreCasino Insights Live! Data Analytics and Marketing Roundtable
Raving’s Data Analytics & Marketing Team – Trevor Taylor, Mari Mathewson, and Chris Archunde – answer some of the most commonly asked questions during this roundtable session. If you would like to chat with us about short or long-term Analytics and Marketing support, or a performance audit to benchmark KPIs, contact us today!
Read MoreLiz Palar Joins Raving Bringing Three Decades of Gaming Operations
Right: We just met, tell me about yourself and what’s keeping you up at night. Wrong: Let me tell you about our company and how we can fix your problem. Have you ever had this experience with a vendor? We certainly have! That’s why it took us a long time to find the “right” person…
Read MoreYour Five-Step Service Walkabout
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto the floor. You’re embarking on a journey of observation, immersing yourself in the frontline operations to witness firsthand how your…
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