Posts by Christine Faria
What It Means to Be the “First” Tribal Casino to Open After Closures
Q&A with Laura Stensgar, Coeur d’Alene Casino, Chief Executive Officer You’ve got to believe that everyone had their eyes on Coeur d’Alene Casino this past week. The casino had a soft opening on Monday, April 27 and a grand re-opening on May 1. Located in Northern Idaho, they have a 300-room hotel and their gaming…
Read MoreTake a Look At Your Slot Floor and How Quickly Contamination Can Occur
Understanding reopening strategies using simulations of the slot floor Jason D. Fiege, Ph.D. CEO, nQube Data Science Inc. Forward by Christine Faria, Executive Editor, Tribal Gaming & Hospitality Magazine On April 29, I viewed a webinar held by CDC Gaming Seminars “Managing Your Property Reopening – The New Reality of the Slot Floor.” What I…
Read MoreHow to Feel Necessary and of Value When You’re Not Driving Revenue
My husband showed me this piece of paper from his construction company that says he’s “necessary” just in case he gets pulled over for being on a job site or out and about. We kinda fake-laughed about it. Well, that’s strange. Nope, I don’t have such a paper. As a writer and marketer, it’s hard…
Read MoreSomething to Celebrate: A Baby Raver is Born!
Steve Browne will never be the same again. You see, his heart is all tied up in this new little bundle, shown holding his first grandchild, Amelia May Hamilton born on April 4, 2020 to his daughter Katie May Browne Hamilton and her husband Brian Hamilton. Many of you in the industry may remember meeting…
Read MoreRaving Expands Data Analytics Team and Capabilities with New Partner Steve Dahle
Reno, NV – A leading gaming & analytics expert with a successful 25+ year track record of quickly transforming casino data into profitable revenue, joins Raving’s Analytics & Data Science team. Steve Dahle served for 12 years at Caesars Entertainment (formerly Harrah’s Entertainment), as Regional Vice President of Data Analytics. After Caesars, Steve spent six…
Read MoreRaving Perspectives: Smelly Compost and Three Things That Can Help Keep Your Sanity
Dear Ravers, Yesterday I took a big whiff of compost as I used my hoe to work it into my spring garden bed. To me, the combination of homemade compost, moist leaves that were set out in the fall, and just-tilled dirt, well, it’s aromatherapy. The weekend was about weeding my yard, raking up the…
Read MoreOver the Top Guest Service is not Only Anticipating a Need
It’s giving the guest something they didn’t even think they needed or even imagined It seems to me, that we often praise “basic service,” when in fact, it’s just BASIC SERVICE! Why are we often surprised when we approach the players club, the coffee stand, or hotel check-in, and are greeted with eye contact and…
Read MoreThe Real Meaning of Redskin and How You Can Change the Story
Dear Tribal and Industry Leaders, I urge you to take a moment to read this weeks Industry Report. As a Native American, it still surprises me that people don’t see the hurtful nature of the word “redskin.” I applaud Chad for stepping up and being an agent for education and change. As Tribes, we have…
Read MoreTop Three Things that Sabotage Our Tribal Leadership Programs
Next week, the Raving team will join over 500 NNAHRA members, speakers and sponsors at the National Native American Human Resources Association (NNAHRA). This annual conference is being held September 23-25, 2019, at the Mystic Lake Resort in Prior Lake, MI. The education focus is on Human Resources, Organizational Development, Employment Law and other issues…
Read MoreThe How-to of Aligning Your Loyalty and PD Departments
Loyalty Clubs and Player Development programs are the foundation of our marketing programs. Last week, at Raving’s Loyalty and Player Development Conference in Las Vegas, we addressed how progressive organizations are leveraging these two areas to drive revenue and discussed solutions to solve the operational disconnects between these functions. Attendees took a deep-dive looking at…
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