Posts Tagged ‘video’
Raving Roundtable: Internal Theft and Fraud – What It’s Costing You Daily
In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to…
Read MoreRaving Roundtable: Revolutionize Your Casino Operations
We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…
Read MoreHow Should We Be Looking at Our Data Right Now?
Deana: Today I am speaking with one of my favorite people, Trevor Taylor. He is our gaming operations and data driven marketing and analytics guru. What I love about working with you, Trevor and why I love having you on our team, is that the answer is always, “We can find it. We can fix…
Read MoreRaving Adds Strategic Partner Lean Revisions to Business Optimization Team
Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
Read MoreIs Service the Loser in Today’s Hotel Operations?
The guest experience in the hotel industry has seen some dramatic changes over the past year. Here to put those changes into perspective is Raving’s Hospitality Partner, Brett Magnan. If you don’t know Brett or his backstory, listen in. He started his lifelong journey in hospitality – as a kid growing up in the hotel business…
Read MoreLet’s Talk Hospitality 2020 – Part I of III
When it comes to all things casino and resort hospitality – Raving Partner Brett Magnan is our go-to expert. In this three-part series, we’re exploring the need for more permanent strategies for our restaurants and hotels as we navigate through this year of unusual mandates. And of course, I get to have some fun with…
Read MoreInterview with Chris Archunde, Port Madison Enterprises
In today’s interview, Director of Marketing at Port Madison Enterprises, Chris Archunde, discusses how her experience opening a casino in Puerto Rico during the height of the recession back in 2009 most definitely helped her business approach during the last several months. What she tells us echoes that of so many seasoned gaming professionals I’ve interviewed…
Read MoreWhat Has Been the Success Factor for a Casino in New Mexico?
What has been the success factor for a casino in New Mexico? “We geeked out on data.” In today’s interview, I had the opportunity to chat with one of the smartest executives in gaming, Trevor Taylor, Director of Marketing Route 66 Casino Hotel in Albuquerque, New Mexico. He’s been in the business for over 25…
Read MoreThe Emotional Toll of Not Knowing What Comes Next
We spend a lot of time talking about how to keep our businesses moving forward, how to keep our doors open and how to keep our teams and guests healthy. But through our roles as leaders, sometimes we forget about our individual well-being and the emotional toll of not knowing what comes next. Helping us…
Read MoreStraightforward Tips for Host and PD Teams
Successful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…
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