Posts by Raving
Interview with Chris Archunde, Port Madison Enterprises
In today’s interview, Director of Marketing at Port Madison Enterprises, Chris Archunde, discusses how her experience opening a casino in Puerto Rico during the height of the recession back in 2009 most definitely helped her business approach during the last several months. What she tells us echoes that of so many seasoned gaming professionals I’ve interviewed…
Read MoreInterview with Chairman Butler, Foxwoods
In today’s interview, I am delighted to speak with Rodney A. Butler, Chairman of the Mashantucket Pequot Tribal Nation, who is at the helm of one of the most recognized Tribal casino brands, Foxwoods Resort Casino. In this candid interview, Chairman Butler said that his leadership strategy during this challenging time has been to keep…
Read MoreHow One of Your Best Casino Guests is Spending Money Elsewhere – Part II
Drive-in bingo is where my gaming money is going these days By Kathy Thill, Guest Contributor People seem surprised when I tell them that I spend my Saturday nights sitting in my car, in a darkened parking lot, alone for hours … PLAYING BINGO! Who am I? I am 65+, single, female, middle upper class…
Read MoreUnderstanding What Your Team Needs to Succeed
During the last several months, I’ve had the opportunity to speak with industry leaders and experts. And if there is one common thread, it’s that the best leaders all have a keen understanding of what their team needs to succeed from years of learning every discipline of their operations. Case in point, Kathy George, CEO,…
Read MoreI Am Your Customer and Here’s Why I’m not Visiting Your Casino – Part I
By Guest Contributor, Kathy Thill Do you miss me? I miss you, too but I’m not ready to get back together. Who am I? I am a 65+, single, female, middle-upper class and willing to spend $400 for an afternoon of entertainment. I used to visit you once or twice a month. I admit, you…
Read MoreRaving Roundtable: Player Development NOW
As our industry moves slowly forward returning to business, it’s time to reposition and rethink Player Development. Learn and share what PD professionals across the country are experiencing and the challenges they face.
Read MoreHow Gaming Suppliers Can Help Operators Deliver a Safer, Modern Product
Interview with Cath Burns, Aristocrat This is why Cath Burns Executive Vice President of Customer Experience with Aristocrat is one of the most innovative leaders in gaming. Her perspective on consumer expectation and satisfaction is very insightful and provocative. Cath has a great deal of personal experience working in Asia and as a global organization…
Read MoreTouchless Technology for Casinos
Interview with Ryan Reddy and Michael Ratner, IGT In the last several weeks we’ve talked to operators about how they are pivoting to address reopening; our experts have given significant strategic ways to approach data, marketing and other operations. Now it is time to talk to the suppliers. This week we’re talking to IGT’s Ryan…
Read MoreIt’s Not About Competition, But Collaboration
In today’s interview, Deana talks to two of the most respected leaders in the industry. They are operating in some of the largest Indian gaming markets, Oklahoma and Northern California. We’ve been drawn to both of them the last several years as they are known for their collaborative leadership style. It’s a way of leading…
Read MoreNorthern Quest Resort & Casino on Re-Opening Day
“We are slammed” – so were the words from Kevin Zenishek, Executive Director of Casino Operations at Northern Quest Resort & Casino yesterday after opening the doors that morning. Joined by Tribal Council Member and General Manager, Nick Pierre, who added in that they found “A Path to Yes,” for re-opening, which happens to be…
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