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Raving Weekly Reports

Gold Stars

Using Gamification to Actively Engage Employees and Increase Profitability

Casino Floor

Why Do I Know More About Your Product than Your Employee?

Casino Food Server

Five Key Ways to Improve Your Food & Beverage Operation – Part V

Book of Business

Better Ways for Hosts to Build their Book of Business

Multi-Channel Marketing

Multi-Channel Marketing: Three Tools to Get the Response You Need

Social Media

If Your Digital Marketing Sucks … Your Social Casino Will Too

Tax Season

No One Likes Tax Season: Why Our Casinos Can Make It Worse For Our Guests

Live Polling

Is Your Operation Losing Millions?


How Do You Tap Into Your Players’ Passions?

Human Hands Hoorah

Is Your Casino Living Your Brand Promise?

Call Center

How Effective Are Your Outbound Calls?

Disengaged Employees

How Non-engaged Employees Affect Your Bottom Line

Santa Hat

Who’s in that Santa Suit?

Building Relationships

Oops! Yourr Automated Email Missed the Mark

Food Presentation

Five Key Ways to Improve Your Food and Beverage Operation – Part III

Az Husain

Five Ways to Avoid Buying A New BI System

Steve Browne

Onboarding the Lumpys

Gold Ribbon

Resurrecting Inactive Guests Through Exclusivity and Personalization

Call Center

How to Engage More Players and Drive More Trips

Dennis Conrad and Deana Scott

Goodbye Dennis, But Not Really


How to Deliver a Winning Experience Through Kiosk Promotions

Direct Mail Print

When to Drop Print Advertising from Your Marketing Strategy


Tips for Preparing Your Casino Marketing Budget

Rural Mailboxes

Why Your Rural Mail Isn’t Getting to Your Customers

Janet Hawk

Solving the Top 10 Host Issues