2019 NEXT Conference
Compliance and Audit
Host Player Development
Leadership & HR
Marketing and Loyalty
Media & Advertising
Security & Surveillance
Who We Are
Community & Education
Raving Weekly Reports
Yes, this Happened to Me: Three Tips to Customer Recovery
March 15, 2019
Drive Additional Trips by Considering Five Other Key Metrics
March 10, 2019
How to be More Proactive and Less Reactive: Lessons from a 5th Grader
February 27, 2019
Help Wanted – Filling Open Positions at Your Casino
February 25, 2019
Seven Things You Need to Know About Casino Kiosk Security Now
February 17, 2019
Using Gamification to Actively Engage Employees and Increase Profitability
Why Do I Know More About Your Product than Your Employee?
Brett L. Magnan
Five Key Ways to Improve Your Food & Beverage Operation – Part V
Better Ways for Hosts to Build their Book of Business
Multi-Channel Marketing: Three Tools to Get the Response You Need
If Your Digital Marketing Sucks … Your Social Casino Will Too
No One Likes Tax Season: Why Our Casinos Can Make It Worse For Our Guests
Is Your Operation Losing Millions?
How Do You Tap Into Your Players’ Passions?
Is Your Casino Living Your Brand Promise?
How Effective Are Your Outbound Calls?
How Non-engaged Employees Affect Your Bottom Line
Who’s in that Santa Suit?
Oops! Yourr Automated Email Missed the Mark
Brett L. Magnan
Five Key Ways to Improve Your Food and Beverage Operation – Part III
Five Ways to Avoid Buying A New BI System
Onboarding the Lumpys
Resurrecting Inactive Guests Through Exclusivity and Personalization
How to Engage More Players and Drive More Trips
Goodbye Dennis, But Not Really
How to Deliver a Winning Experience Through Kiosk Promotions
When to Drop Print Advertising from Your Marketing Strategy
Tips for Preparing Your Casino Marketing Budget
Why Your Rural Mail Isn’t Getting to Your Customers
Solving the Top 10 Host Issues