Posts Tagged ‘video’
How to Use Research to Help You Determine What is the Next Normal
What trends are being identified, and how to apply this to your business Now that casinos are reopening in a different business environment due to COVID-19 concerns, one of the biggest challenges is that all the data we collected up to now may not be relevant. So how do we proceed from here? There is…
Read MoreWhat Security & Surveillance is Really Like After Re-Opening
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds Casino and longtime Raving Partner. He’s an expert in the field of gaming security and surveillance, litigation support and expert…
Read MoreDo Casinos Need to Change Their Guest Service Strategy?
In this week’s Raving On Air, we check in with Raver’s Steve Browne, Raving Partner, Guest Service and Player Development and Paula Allen, Director of Leadership Development and Guest Services 7 Cedars Casino and Enrolled Tribal Citizen of Jamestown S’Klallam Tribe. Browne and Allen deliver a one-two punch: Browne has established guest service programs across…
Read MoreA New Approach to Hospitality
Food as fuel for players – how can we service our guests with new and yet unknown safety guidelines? In this week’s Raving On Air interview, we chat with Raving Hospitality Partner, Brett Magnan. We’ll be talking about all those guest touch points, both in our hotels and food outlets, and how we modify or…
Read MoreA New Dynamic for Casino Marketers
In this uncertain world created by the Coronavirus attack, one thing is for sure, market conditions and marketing will be very different when the gaming industry starts up again. It will not be productive to blindly hold onto the strategies for a world that – from a few weeks ago – no longer exists. As…
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