Posts Tagged ‘video’
What are the Three Biggest Benefits of a Leadership Program?
Raving Roundtable: Internal Theft and Fraud – What It’s Costing You Daily
In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to…
Read MoreOvercoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business Optimization partners for Raving. As specialists in this area, how do you help the gaming and hospitality industry, or really any…
Read MoreRaving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations
What Do Players Really Want? A Sneak Peek from Raving’s PD Pros With 75 years of combined experience, Raving’s Player Development pros Janet Hawk and Steve Browne have seen it all. In this 60-minute roundtable, this dynamic duo breaks down the WHO, WHAT, WHEN, and WHY of selling in the world of casino hospitality. Whether…
Read MoreRaving Roundtable: Revolutionize Your Casino Operations
We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…
Read MoreHow Should We Be Looking at Our Data Right Now?
Deana: Today I am speaking with one of my favorite people, Trevor Taylor. He is our gaming operations and data driven marketing and analytics guru. What I love about working with you, Trevor and why I love having you on our team, is that the answer is always, “We can find it. We can fix…
Read MoreRaving Adds Strategic Partner Lean Revisions to Business Optimization Team
Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
Read MoreIs Service the Loser in Today’s Hotel Operations?
The guest experience in the hotel industry has seen some dramatic changes over the past year. Here to put those changes into perspective is Raving’s Hospitality Partner, Brett Magnan. If you don’t know Brett or his backstory, listen in. He started his lifelong journey in hospitality – as a kid growing up in the hotel business…
Read MoreLet’s Talk Hospitality 2020 – Part I of III
When it comes to all things casino and resort hospitality – Raving Partner Brett Magnan is our go-to expert. In this three-part series, we’re exploring the need for more permanent strategies for our restaurants and hotels as we navigate through this year of unusual mandates. And of course, I get to have some fun with…
Read MoreInterview with Chris Archunde, Port Madison Enterprises
In today’s interview, Director of Marketing at Port Madison Enterprises, Chris Archunde, discusses how her experience opening a casino in Puerto Rico during the height of the recession back in 2009 most definitely helped her business approach during the last several months. What she tells us echoes that of so many seasoned gaming professionals I’ve interviewed…
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