Posts Tagged ‘video’
How to Impact Your Guests Today With the Most Powerful Gesture in the World
Hi. How ya doin? Nice to see you … Thanks for reading … How ya’ been? It really is a pleasure … And it’s very simple, these phrases. They all have one thing in common. They are greetings, or if you will … expressions of welcome. They have no other meaning, no hidden agenda, no…
Read MoreHow to Deal with Stress and Difficult Guests
In a recent issue of the Tribal Gaming & Hospitality Magazine, Raving Partner Janet Hawk shares practical tips for managing guest conflict, especially when frontline team members can’t prepare. Her approach helps casino teams stay calm, confident, and in control on the floor. Read the full article at TG&H Magazine
Read MoreChallenge: Find One Million Dollars in Your Database
We challenged Trevor Taylor of Raving’s Analytics team to answer this question. What’s his answer? Hit play to find out. Visit BetRavingKnows.com to chat with Trevor about pockets of revenue in your database https://betravingknows.com/services/data-analytics/
Read MoreWhat are the Three Biggest Benefits of a Leadership Program?
Raving Roundtable: Internal Theft and Fraud – What It’s Costing You Daily
In the recent IACSP Surveillance Survey, 94% of respondents answered Internal Theft and Fraud would be one of the biggest threats facing casino properties in the coming year. We see it more frequently, it goes on far longer than cheating and advantage play, costing properties on average 9 USD per day, per team member, to…
Read MoreOvercoming the Service Gap – First Steps
Chris Faria (CF): Today we’re talking about ways to overcome the service gap and really talk about the financial impact of poor-quality service. Thank you, Jeff and Mason Gray, for joining us, as our Business Optimization partners for Raving. As specialists in this area, how do you help the gaming and hospitality industry, or really any…
Read MoreRaving Roundtable: Powerful Sales Techniques for Every Member in Your PD Operations
What Do Players Really Want? A Sneak Peek from Raving’s PD Pros With 75 years of combined experience, Raving’s Player Development pros Janet Hawk and Steve Browne have seen it all. In this 60-minute roundtable, this dynamic duo breaks down the WHO, WHAT, WHEN, and WHY of selling in the world of casino hospitality. Whether…
Read MoreRaving Roundtable: Revolutionize Your Casino Operations
We all know the saying “time is money.” From long lines and slow jackpot payouts, to a broken customer journey or “call a host-itis,” broken processes not only cost our operations hundreds of thousands of dollars each year, but contribute to low employee morale and unhappy guests. Are you ready to revolutionize your operations? Watch…
Read MoreHow Should We Be Looking at Our Data Right Now?
Deana: Today I am speaking with one of my favorite people, Trevor Taylor. He is our gaming operations and data driven marketing and analytics guru. What I love about working with you, Trevor and why I love having you on our team, is that the answer is always, “We can find it. We can fix…
Read MoreRaving Adds Strategic Partner Lean Revisions to Business Optimization Team
Raving has expanded their resources again! The Native-owned, full service casino and hospitality firm, announced the addition to their business optimization team experts with Jeff and Mason Gray, experts in the Lean Six Sigma process improvement skills that have transformed businesses of all sizes. Listen here to Raving CEO Deana Scott’s interview with the Grays. Is…
Read More