Are You a Duck or an Eagle?

Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the success of any program, comes down to the spirit of every individual on that team. The power of one, baby. Years…

Read More

Casino Insights Live! Data Analytics and Marketing Roundtable

Raving’s Data Analytics & Marketing Team – Trevor Taylor, Mari Mathewson, and Chris Archunde – answer some of the most commonly asked questions during this roundtable session. If you would like to chat with us about short or long-term Analytics and Marketing support, or a performance audit to benchmark KPIs, contact us today!    

Read More

Your Five-Step Service Walkabout

It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto the floor. You’re embarking on a journey of observation, immersing yourself in the frontline operations to witness firsthand how your…

Read More

Solution Spotlight: Casino Host & Player Development Training

 When it comes to player revenue, properties want to see double-digit returns yesterday. Are your Hosts ready to answer the call? Steve Browne, Senior Raving Partner, invites you to explore Host & PD Sales Training courses. These programs are based on the math behind player development. Casino hosts will learn not only the numbers, but…

Read More

Can You Breakup with Free Play?

How do we manage player expectations (and entitlement) to free play? The answer is not simply, “more free play.” Raving’s Data Analytics team answers this high-profile question, factoring in key areas of consideration to right-size reinvestment.

Read More