Posts Tagged ‘video’
Cybercrime, Cyber Security, and Surveillance Operations
There has been an increasing number of incidents occurring at casino properties involving cybercrime. Recent attacks have included gaining unauthorized entry into a gaming property’s computer system and gaining access to sensitive information that is either then released into the public domain to damage the entity’s reputation or is held for ransom by the attackers…
Read MoreRaving Roundtable: Results of the IACSP Survey 2024
On August 13 @ 10 am PT, we gathered to discuss the findings of the fourth annual IACSP International Casino Surveillance Survey – a ground-breaking report for surveillance professionals in the gaming industry. Watch the webinar recording above for expert opinions and best practices. You can also download a copy of the full 2024 report.…
Read MoreAre You a Duck or an Eagle?
Hello from Big Sky Country , Montana! I have the privilege of working with gaming and hospitality teams across the country, and no matter what we’re talking about, guest service, leadership, player development … the success of any program, comes down to the spirit of every individual on that team. The power of one, baby. Years…
Read MoreCasino Insights Live! Data Analytics and Marketing Roundtable
Raving’s Data Analytics & Marketing Team – Trevor Taylor, Mari Mathewson, and Chris Archunde – answer some of the most commonly asked questions during this roundtable session. If you would like to chat with us about short or long-term Analytics and Marketing support, or a performance audit to benchmark KPIs, contact us today!
Read MoreLiz Palar Joins Raving Bringing Three Decades of Gaming Operations
Right: We just met, tell me about yourself and what’s keeping you up at night. Wrong: Let me tell you about our company and how we can fix your problem. Have you ever had this experience with a vendor? We certainly have! That’s why it took us a long time to find the “right” person…
Read MoreYour Five-Step Service Walkabout
It’s that time of the year again – the moment to swap those loafers for sneakers or opt for snazzy running shoes, or whatever suits your style. Step out of that office chair and onto the floor. You’re embarking on a journey of observation, immersing yourself in the frontline operations to witness firsthand how your…
Read MoreRaving Roundtable: It’s the Process Not Your People – Team Optimization Workshop
Raving’s Business Optimization team, Jeff Gray and Mason Gray offer tools to overcome common workplace pitfalls by breaking down complex processes into bite-sized steps for the whole team. Before the webinar, attendees were asked to share a workplace challenge they are experiencing today. Over 40 challenge areas were submitted (illustrated below) with over 30% of…
Read MoreSolution Spotlight: Casino Host & Player Development Training
When it comes to player revenue, properties want to see double-digit returns yesterday. Are your Hosts ready to answer the call? Steve Browne, Senior Raving Partner, invites you to explore Host & PD Sales Training courses. These programs are based on the math behind player development. Casino hosts will learn not only the numbers, but…
Read MoreAre Your Casino Promotions Moving the Needle? Three Tips to Measure Success
How do you prove that promotion worked? Questions to ask before you launch your next campaign. Think of “ROI” as an “if we do this … we should expect this” scenario. Campaigns and promotions fall into this category. If I launch a $100,000 major promotion with a definite start and stop date, I should expect…
Read MoreReliable, Actionable Data with Results
Raving’s Data Analytics team understands casinos. with 40+ combined years on the floor, we understand the gaming customer and how to evaluate, track, and measure your marketing strategy to increase the bottom line.
Read More