Posts Tagged ‘video’
Let’s Talk Hospitality 2020 – Part I of III
When it comes to all things casino and resort hospitality – Raving Partner Brett Magnan is our go-to expert. In this three-part series, we’re exploring the need for more permanent strategies for our restaurants and hotels as we navigate through this year of unusual mandates. And of course, I get to have some fun with…
Read MoreInterview with Chris Archunde, Port Madison Enterprises
In today’s interview, Director of Marketing at Port Madison Enterprises, Chris Archunde, discusses how her experience opening a casino in Puerto Rico during the height of the recession back in 2009 most definitely helped her business approach during the last several months. What she tells us echoes that of so many seasoned gaming professionals I’ve interviewed…
Read MoreWhat Has Been the Success Factor for a Casino in New Mexico?
What has been the success factor for a casino in New Mexico? “We geeked out on data.” In today’s interview, I had the opportunity to chat with one of the smartest executives in gaming, Trevor Taylor, Director of Marketing Route 66 Casino Hotel in Albuquerque, New Mexico. He’s been in the business for over 25…
Read MoreThe Emotional Toll of Not Knowing What Comes Next
We spend a lot of time talking about how to keep our businesses moving forward, how to keep our doors open and how to keep our teams and guests healthy. But through our roles as leaders, sometimes we forget about our individual well-being and the emotional toll of not knowing what comes next. Helping us…
Read MoreStraightforward Tips for Host and PD Teams
Successful hosts have such passion and energy when they talk about their casino properties and how they make their guests happy. Well, that exuberance applies to our player development road warriors, Raving Partners, Steve Browne and Janet Hawk who paid their dues on the casino floors and are now helping clients across the globe. You’ll…
Read MoreHow to Use Research to Help You Determine What is the Next Normal
What trends are being identified, and how to apply this to your business Now that casinos are reopening in a different business environment due to COVID-19 concerns, one of the biggest challenges is that all the data we collected up to now may not be relevant. So how do we proceed from here? There is…
Read MoreWhat Security & Surveillance is Really Like After Re-Opening
Interview with Derk Boss, Raving Partner and Director of Surveillance, Angel of the Winds Casino Now that several casinos have re-opened, we caught up with Derk Boss, Director of Surveillance at Angel of the Winds Casino and longtime Raving Partner. He’s an expert in the field of gaming security and surveillance, litigation support and expert…
Read MoreDo Casinos Need to Change Their Guest Service Strategy?
In this week’s Raving On Air, we check in with Raver’s Steve Browne, Raving Partner, Guest Service and Player Development and Paula Allen, Director of Leadership Development and Guest Services 7 Cedars Casino and Enrolled Tribal Citizen of Jamestown S’Klallam Tribe. Browne and Allen deliver a one-two punch: Browne has established guest service programs across…
Read MoreA New Approach to Hospitality
Food as fuel for players – how can we service our guests with new and yet unknown safety guidelines? In this week’s Raving On Air interview, we chat with Raving Hospitality Partner, Brett Magnan. We’ll be talking about all those guest touch points, both in our hotels and food outlets, and how we modify or…
Read MoreA New Dynamic for Casino Marketers
In this uncertain world created by the Coronavirus attack, one thing is for sure, market conditions and marketing will be very different when the gaming industry starts up again. It will not be productive to blindly hold onto the strategies for a world that – from a few weeks ago – no longer exists. As…
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